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Call Us Today
(865) 690-1135
Call Us Today
(865) 690-1135
Parent Handbook
DAYS AND HOURS OF OPERATION
We are open Monday - Friday from 6:45 AM. - 6:00 PM.  There will be a $1.00 per minute charge for picking your child up after 6:00.  This should be paid to the person waiting with your child.  If it is not paid at that time, the total will be added to your account.  Parents who consistently pick up their children late will be asked to leave the program.
RATES AND FEES
Registration fee - $50.00 per family, Paid at registration and yearly in August.
Infant Program - $190.00 weekly
Toddler Program (One-Year-Old)- $150.00 weekly
Two-Year-Old Class - $145.00 weekly
Preschool Program - $135.00 weekly
Prekindergarten Program -$125.00 weekly
School Age Program
  • After school care - $85.00 weekly
  • Summer camp - $120.00 per week
  • Activity Fee – $200.00 Summer camp
Sibling Discount - First child is full price and each additional child is discounted $5.00.
Special Fees
  • Late payment - $5.00 per week
  • Late pickup charge - $1.00 per minute
Childcare Certificates - If DHS is paying a portion of your childcare expenses please be aware that you will be responsible for the portion that they do not pay.  Be sure to check with the Director to find out what your fee is.
PAYMENT POLICY
Due Date - Tuition is due in advance each week on Monday morning.  A $5.00 late charge will be applied if payment is not received by Friday at 6:00 pm of that week. 
Non Payment - If your bill is more than two weeks late, your child may not return until the bill is paid in full.  We cannot guarantee your child’s spot will remain open during this time. 
Absences - Full payment is required even if the child is absent, for scheduled holidays, and for snow closings.  If your child is absent for a full week, Monday through Friday, you will be charged half price.  This will hold your place for up to four consecutive weeks.  No more than 8 half price weeks may be used in a year.  Children enrolled in the summer camp program can only use two half-price weeks during the summer months. 
Vacation – After one year of enrollment you have one week of vacation with no charge.
HOLIDAYS
We are closed on the following holidays:
         -  Labor Day
         -  Thanksgiving and the Friday after
         -  Christmas Eve and Christmas Day*
         -  New Year Day*
         -  Good Friday
         -  Memorial Day
         -  Independence Day*
*If Christmas Eve and Christmas Day fall on Saturday and Sunday we will be closed the Friday before and the Monday after.  If New Year Day or Independence Day fall of a Saturday or Sunday, the center will observe the same day off for that holiday that the state and federal employees observe.  This is usually observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). 
DAILY SCHEDULE
Each classroom has a daily schedule posted for their group.  There are a few key times everyone needs to be aware of.
  • School age children will be walked to West Hills at exactly 7:15 each morning.  This assures the children are there in time to eat breakfast.  If you arrive after 7:15 please take them to West Hills and drop them off. 
  • Breakfast is served at 8:30. No one will be served after 8:50.  When a child is eating someone must be sitting with them watching them to ensure they don’t choke.  It makes it impossible to have children eating at odd times when the rest of the class is doing other things. 
  • Lunch is served 11:00 - 12:00, depending on the age group.  Youngest are served first and so on.  Remember we cannot feed anyone after the meal is over. 
  • Please call if you are bringing your child in after 10:00 am.  We need to know for lunch counts and staffing requirements. 
  • Naptime is from 12:00 – 2:30 each day.  If you have to bring your child in during this time, please let us know by 10:00 am.  Please avoid doing this whenever possible.  One child can ruin naptime for everyone.  Many children really need that nap to have a good afternoon. 
  • Afternoon snack is around 3:00.  Birthday parties and holiday parties are done during this time.  Please do not bring party treats after 2:30 on the day of the party. 
  • Closing time is 6! 
  • If you enroll your child in “Music n Motion” check with your child’s teacher about the time of this class.
WHAT TO BRING
  • Each child should keep a complete change of clean clothes available at all times.  This includes shoes and socks.
  • If your child has a special object that helps him/her feel secure, please bring it.  Mark your child’s name on it.  Do not allow your child to bring other toys or money to school unless there is a scheduled share day.
  • Diapers or pull-ups should be supplied by parent.  It is a good idea to keep a tube of some kind of ointment with your child’s diaper supply.
  • If your child is still eating baby food you may supply it if you do not want us to use the food provided by the center.  Mark your child’s name on each item you bring. We cannot use open jars of baby food.
  • Bring a sipper cup for children one and two years of age.  Be sure your child’s name is on it.  Remember to take the cup home each day to be washed.
SUPERVISION POLICY
No child may be left alone at any time while on the property.  Your child should be with you at all times while in the center until the time that you transfer responsibility to the teacher.  
  • Walk child to playground and be sure the teacher sees you.
  • Go into the classroom with your child when dropping them off.  Be sure the teacher sees you.
  • Bring all children inside with you.  No unattended children in vehicles.
  • Go with your child to get their belongings.  Once you have taken your child from the teacher they cannot be sent out to the car, or to another classroom without you. 
  • Please hold your child’s hand to the car.  We have a problem with children running away from their parents as they go out the door. 
  • A teacher must be sitting and watching at all times that a child is eating or drinking.  Because of this we cannot allow children to eat between meal times. 
ARRIVAL AND DEPARTURE
  • Be sure to sign your child in and out each day.
  • Please wash your child’s hands with soap and water when you arrive in classroom each day.
  • Check in with your child’s teacher.
  • Please call us before 10:00am if you are bringing your child in after 10.  You may not be able to leave them if we don’t know they are coming. 
  • If you need to change who is picking your child that day call and let us know. 
  • Check your child’s cubby and get personal belongings when leaving each day.  
TRANSPORTING CHILDREN WHILE UNDER THE INFLUENCE
If a parent or other approved person arrives at the center to pick-up a child while under the influence of alcohol or drugs we will call the next person on the emergency transportation list to pick-up the child.  The Department of Human Services and/or the Police Department will be notified if the child is transported by a person that is impaired
MEDICINE POLICY
  • Medication must be in its original container. 
  • The child’s name must be on it.   Provide written instructions for giving medication.
  • Medicine can only be given according to the Doctor’s instructions or the manufacturer’s instruction on the label.  We can only deviate from manufacturer’s instructions if you provide a doctor’s statement to do so.
  • Be sure to fill out a consent form to give medication before leaving. 
  • Never leave any type of medication in a backpack or diaper bag.  All items that say to “Keep out of reach of children” must be kept in a locked box.
  • Fever reducer will not be given to a child that has had a fever.  Please do not give your child fever reducer then bring them to school.  If they have a fever they cannot attend that day or the next.
ILLNESS POLICY
We all get sick from time to time.  Some of us are more susceptible to illness than others. This is true for children as well.  There is no way to completely prevent the spread of germs, but there are ways we can help.
  • We sterilize toys, bathrooms, doorknobs, floors, and tables regularly.
  • We wash our hands and the children are required to wash their hands when entering the classroom, before and after eating, and after using the bathroom or blowing noses.
  • We exclude sick children from the program until they have been symptom free for 24 hours.  We desperately need your help with this.  PLEASE do not give your child a fever medication to bring down a fever and bring them to us. 
  • Be sure your child is symptom free without pain or fever medication for 24 hours.
  • If asked to pick up your child because of illness, please come or arrange for someone to pick them right away and do not send them back the next day. 
  • We will give a child medication under certain conditions.  (See Medication Policy)
You will be asked to pick up your child if any of the following symptoms are present:
  1. Fever of 101
  2. Vomiting
  3. Diarrhea
  4. Pink Eye – Redness of eye ball, discharge from the eye, or swelling of the eye lid.
  5. Unexplained rash, bumps, or blisters.
The Director will have complete discretion and may send the child home at any time if he/she feels that the child is too ill to participate in the activities or may be contagious to the other children.
Thank you so much for your cooperation.
INCLIMATE WEATHER
In the event that we must close the center due to weather, or any other reason, there are a number of ways you can check on this.
  • A message will be left on the voice mail explaining situation.
  • A message will be put on the Westside Learning Center Facebook page and Website.
  • Volunteer TV will list our status on their closing or delayed list.
We do not close according to Knox County School System.  If we can get there we will be there. 
DRESS CODE
  • Children should be dressed in comfortable clothes that can get dirty. 
  • We will go outside each day unless the weather is extreme.  Layering is recommended so the children have options if they get hot or cold.
  • Clothing should be easy for the child to manipulate, especially during the potty training months.  Children will feel more independent if they can manage their own clothing. 
  • Please label all your child’s clothing and belongings
  • Shoes need to be safe for running and climbing.  All shoes must be closed, covering the front and back of foot and tight enough not to slip off, and soles should be suitable for climbing.  Flip flops are not appropriate shoes for school.  Children will not be allowed to play on the playground if they are not wearing safe shoes.
  • Shorts should be worn under dresses.
  • All diapers and pull-ups must be covered at all times. 

FOOD PROGRAM
We participate in the Child and Adult Care Food Program.  This is a state funded program that reimburses us for food costs.  This program provides nutrition training to our staff and they regulate our food program.  In order to receive these benefits, we must follow some strict guidelines. 
What we provide – We provide breakfast, lunch and an afternoon snack.  Menus are posted in each classroom.  Water is always available to the children and given to the little ones regularly throughout the day.  Meals and snacks are planned to be a balanced and healthy menu. 
Allergies – If your child has a food allergy you need to have a form filled out by your doctor.  We will substitute that food for something else.  We will provide that form to you. 
Menu substitutions – We cannot substitute a food based on likes and dislikes.  If you have a restriction on your child’s diet, please discuss it with the Director and we will do our best to accommodate you.  If we cannot provide an acceptable substitution you may bring one. 
Bringing food from home 
  1. We hope that our menu will be satisfactory to you.  However, if you must bring your child’s lunch for some reason we ask that you do not bring sweets or snack type food.  There should be a protein, a vegetable and fruit, a dairy product, and a cereal/grain serving.  Desserts will not be served. 
  2. Please do not bring food for your child to have before or after our designated mealtime.  We cannot supervise a child while eating when the other children are engaged in other activities. 
  3. Please do not place any food or drinks in your child’s cubby.
  4. When bringing treats for a birthday or holiday celebration please provide store bought items only.  We are not allowed to serve homemade items to the children.  I, on the other hand, would never turn down a good home cooked treat. J
We hope that our food program meets or exceeds your expectations.  We are always striving to improve the quality of our menus.  If you have any suggestions, we would love to consider them. 
SPECIAL NEEDS
Westside Learning Center will not discriminate against a child with a handicapping condition.  This agency serves children with special needs and handicapping conditions whenever possible.  Any eligible applicant with handicapping conditions or special needs will be enrolled in the program if, after careful evaluation of the child’s care needs and the agency’s capabilities to meet these needs, it is felt that the child can participate in and benefit from the program this agency offers and the agency can make reasonable accommodations to provide safe care to this child as well as to the other enrolled children should this child be enrolled.
If we feel that there are any causes for concern about your child’s development, we will discuss it with you and attempt to offer direction in evaluating your child. 
If your child has a special need that our policies conflict with, please discuss it with the Director.  We will make every attempt to alter our program to meet the individual needs of each child we serve.  If we cannot for some reason, we will do everything we can to help you find adequate care and help for your child.
DISCIPLINE POLICY
Discipline is humane, fair, and consistent at Westside Learning Center.  We practice preventive measures with great success; however, actions sometimes occur on the children’s part that may require disciplinary follow-up.  Some of the processes we work through with the children in this regard are:
  • Confirmation that the misdeed occurred
  • Confirmation that the child understands that what occurred was wrong
  • Discussion of the natural consequences of the incident
  • Discussion of some possible disciplinary consequences
  • Discussion of some alternative ways the child could and should have acted
  • Ending discussion on a positive note
“Sit and Watch” and/or “Time/Out” are employed when developmentally appropriate and needed.  We will communicate with the parents when we need their support in deterring consistent and improper behavior.  Expulsion of a child from our program is rare but possible.  We consider physical harm to others, emotional harm to others, and physical harm to self (i.e. flagrant disregard of safety rules) to be offenses classified as "STRIKES".  After considerable communication with the parents regarding misbehavior, we may have to employ the "3 Strikes, You're out" policy for the protection of other children in our program, or even for the protection of the offending child.  The parents are informed verbally, and in written form, of each "STRIKE" as they occur.  Upon the issuance of a third "STRIKE", the child is unfortunately dismissed from our program.  Westside Learning Center reserves the right to completely bypass the "3 Strikes, You're out" policy in the event of a Misdeed of Great Severity (i.e.  Setting fires, use of weapons, outrageous use of vulgarity, flagrant and offensive acts of disrespect, etc.).  In this event, immediate expulsion will occur.
BITING POLICY
Biting is a normal activity for a toddler.  We do not expel a child for biting right away.  The majority of biters can be redirected and taught to stop rather quickly.  Most of the time a child will bite occasionally.  There are children that become habitual biters and have to be taken out of our program temporarily.   We have found that changing the environment is sometimes the only way to change the behavior. 
If your child is biting multiple times each day, we may have to talk about alternatives.  This will only happen after an extensive evaluation of your child’s behavior.  I will look at why, when, who, and where your child is biting.  If we can identify some causes sometimes we can alter the environment to help it stop.  I will tell you if it has come to this point and you should then start looking at alternative care arrangements.  We will try to give you at least a two-week notice.
EXPULSION POLICY
Westside Learning Center reserves the right to request the withdrawal of a child if one or more of the following conditions exist: 
  1. the child is not participating in or not benefiting from the program
  2. there are no reasonable accommodations this agency can make to provide adequate or safe care for this child  
  3. there are no reasonable accommodations this agency can make to provide adequate or safe care to other enrolled children due to the care need of this child
  4. lack of payment
  5. parent is verbally or physically abusive toward the staff

WITHDRAWAL FROM PROGRAM
We require a two-week written notice before your child is withdrawn from our program.  If we do not receive a written notice you will be billed for the two weeks after your child stops attending.
If you quit bringing your child and still owe a balance you will be responsible to pay all collection fees, court costs, late fees, or lawyer fees associated with the collection of that balance.
SUSPECTED CHILD ABUSE
The staff at Westside Learning Center is trained in the detection of child abuse.  We are required by law to report any reasonable suspicion of child abuse to the Tennessee Department of Human Services.  Any person required to report known or suspected child abuse that knowingly and willfully fails to do so or prevents another person from doing so is guilty of a misdemeanor.
COMMUNICATION
Our goal is to have an open line of communication with each and every one of you.  Please don’t hesitate to talk about any and all issues that present themselves.  If the Director is not in the office, you may call her cell phone.  You can leave a note in the payment box, send an email, or just leave a message on the voicemail and you will receive a call. 
Look for notices on the website (westsidelc.com), signs posted on doors, by the sign in sheets, and on the bulletin board at front door.  Always check your child’s cubby for fliers, bills, educational material, and many other things we will send you.  Update your contact information with the office anytime it changes.
When should you call us?
  • If your child is sick or absent for any reason.
  • If you are going to withdraw your child.  Remember a two-week notice is required.
  • If you are bringing your child in after 10:00am.  Please call before 10:00am.
  • Anytime you are worried or concerned about anything regarding your child. 

TELEVISION
The use of televisions is limited to educational and children appropriate DVD’s and no more than two hours total in a day.   This is generally used at the end of the day, if at all.  Dance and exercise videos may be used for gross motor time if we can’t go outside. 

ELECTRONICS POLICY FOR SCHOOL AGE STUDENTS
  • Children may bring an electronic device to WLC on designated toy day only.
  • WLC is not responsible for any loss or damage of “toys” brought from home.
  • The children are not to access the internet while at WLC.
  • No pictures or videos are to be taken on the devices.
  • No calls or text messages are to be made.
  • Any child that does not respect these policies will not be allowed to bring devices that have internet, phone, or photo capabilities.
Revised 6-11-16

VISION STATEMENT
We at Westside Learning Center strive to create an atmosphere for children that will provide each child with a sense of self, community, and family.  We want the child to feel comfortable to be who they are and encourage them to grow into a caring, responsible young person.  Each child will be encouraged to express their creativity and their imagination.  Going to school should be an exciting, happy experience. 
Children will receive the academic instruction they need to be prepared to enter Elementary school.  This training is given in a relaxed and fun atmosphere.  Activities are planned to be fun and educational. 
OUR GOALS
Westside Learning Center recognizes and strives to provide for each child’s individual need to:
  • Pursue his/her own innate desire to learn
  • Acquire skills and knowledge that make for effective learning
  • Broaden intellectual horizons through language arts, motor skills, socialization,    cognitive, math & science, and self-help education
  • Have opportunities for developing all of his/her senses by touching, listening, talking, smelling, and looking for him/herself
  • Develop a good self-concept, self-confidence, and self-understanding
  • Strengthen inner emotional controls
  • Develop self-expression and creativity through art, music, and dance
  • Have opportunities and materials for creative, dramatic, play with his/her peers or by him/herself
  • Strengthen his/her physical growth and development
  • Be able to observe, investigate, seek information, and think critically
  • Learn to live in harmony with others
We at Westside Learning Center pledge to:
  • Relate to each child with respect for the individual that they are
  • Develop a special relationship with each child
  • Constantly continue our personal and professional education in order to better serve the children
  • Provide a clean, bright, and safe environment for the children
  • Be honest and straightforward in our dealing with each parent.

Emergency Management Plan Summary
  • The school will be prepared for any emergency lasting up to 72 hours by storing food, water, diapers, medical supplies, medication, flashlights, radios, and extra batteries
  • The school will practice monthly fire, tornado, and shelter, in place drills in order that the children will know how to respond to emergencies
  • Children’s files will be kept updated, with current phone numbers, and emergency information and contacts, so that someone will be notified in the event of an emergency.
  • Emergency information for each child will be taken with the staff in the event of an evacuation
  • Emergency numbers are posted by each phone.  Children’s emergency numbers are easily accessible by all staff.
  • All staff will be trained in emergency procedures on or near hire dates.  They will be made aware of the chain of command in the Directors absence.
  • One person is on duty at all times with First Aid and CPR certification
  • An evacuation plan has been developed to include means of transportation and locations
  • Evacuation diagrams are posted in each classroom
  • Authorities will be notified as needed
  • Parents will be notified by phone and/or posted signs as to where to reunite with their children